What is Compass?

Compass is the University's portal for all student enquiries. Through the Compass dashboard you can:

• Submit enquiries
• Book appointments
• View and amend your profile
• View FAQs

Accessing Compass

There are a variety of different ways you can access Compass:

Portal: www.sunderland.ac.uk/compass (links to an external site)

Compass Mobile App: Download Compass UoS

 Apple App Store | Download Now. (links to an external site)

  Google Play Store | Download Now.  (links to an external site)

Your Profile

Using the Your Profile screen you can view:

• Your personal information e.g. your email address. You can review these details at any time and make sure they are up to date
• Details of your Programme (level, enrolment status, modules)
• Your University Timetable
• Enquiries and Appointments

Your Enquiries

You can use Compass to submit any University enquiry. To do so:

• Select Enquiry on the top toolbar
• Choose a relevant category
• Complete the online form

Once submitted we will make sure that your query is forwarded to the relevant team. You will be kept up to date with the progress of your enquiry and will be able to track your enquiry all the way to its resolution. You will receive email notifications to your student email account any time there is an important update on your enquiry. If you have the Compass UoS module App, you'll also receive a push notification.

Open - Your open enquiries will show any enquiry that we are currently resolving. You can add a note to an enquiry at any point if you have any further information that would be useful to us

Closed - Here you will be able to see all of your previous enquiries that have been resolved and where needed, you can re-open an enquiry if you still require support

Unread - The unread sections gives you quick access to any enquiries that you have not yet been able to catch up on

Documents - Within the documents tab you will be able to access any document that we have attached to an enquiry e.g. a help guide. So if you want to refer back to a document you can go to it directly from this space

Your Appointments

You can use Compass to book appointments with a number of Student Journey (links to an external site) services:

• Disability Support
• International Student Support
• Progression Team
• Student Admin (during registration periods)
• (To book appointments with the other Student Journey Services e.g. Student Financial Guidance, University Library Services, Team Sunderland, Wellbeing please visit Student Journey (links to an external site) web pages for contact details.)  

To do so:

• Choose Calendar on the top toolbar then Book an Appointment
• Select the relevant Team and chose your date

Your calendar will show any events or appointments you have booked and will provide access to information about the event or appointment and any relevant notes.