HEAT Library Blog

Ford, R.C. (Robert C. and Sturman, M.C. (Michael C. (2020) Managing hospitality organizations : achieving excellence in the guest experience. 2nd Edition. Thousand Oaks: SAGE Publications, Inc.

Taheri, B., Rahimi, R. and Buhalis, D. (eds) (2022) The sharing economy and the tourism industry : perspectives, opportunities and challenges. Oxford: Goodfellow Publishers Ltd.

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Kreeger, J.C. (2021) Globalization and the Lodging-Shared Economy in Gardini, M.A., Ottenbacher, M.C. and Schuckert, M. (2021) The Routledge Companion to International Hospitality Management. 1st edition. United Kingdom: Routledge

Pirnar, i. (2021) Innovation Management in the International Hotel Industry in Gardini, M.A., Ottenbacher, M.C. and Schuckert, M. (2021) The Routledge Companion to International Hospitality Management. 1st edition. United Kingdom: Routledge

Warren, C. and Warren, M. (2023) “Incentivising Guests to Save Resources: Leading question: Should guests be incentivised to save resources at the hotel?,” in Critical Questions in Sustainability and Hospitality. 1st edn. United Kingdom: Routledge, pp. 121–132

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Pham, N.T. et al. (2023) “Greening hotels: does motivating hotel employees promote in-role green performance? The role of culture,” Journal of sustainable tourism, 31(4), pp. 951–970

Yu, J. et al. (2024) “Veganism, a new hotel paradigm: Exploring the attributes of vegan-friendly hotels and guest approach behaviors,” International journal of hospitality management, 117

Nicolau, J.L. et al. (2023) “Airbnb vs hotel? Customer selection behaviors in upward and downward COVID-19 trends,” International journal of contemporary hospitality management, 35(12), pp. 4384–4406

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Rebai, F. and Filieri (2023) ‘Technology Dependence and Technostress: The Case of Hotel Bellora’s ‘Check Out Suite’ Project’ Sage Business Cases

Garcia, C.I., Pforr, C. and Volgger, M. (2024) Fiscal Incentives for Hotels in the City of Buenos Aires, Argentina, CABI Tourism Cases*

Wilson-Mah, R. and Axe, J. (2023) Tourism Resort Employers and Employees Adapt to Pandemic Uncertainty, in Tourism and Hospitality Management in Practice : A Case Study Collection (2023). Routledge

How to access Case Studies

* To access the case study from CABI Tourism cases, make sure you access and login to CABI Tourism Cases via Library Search before you try to access the individual case study.

IBISWorld Industry Reports:
Reports outline the major players in the industry, publish key data and statistics, competitors, as well as looking at products and services offered.

• Hotels in the UK 
• Global Hotels and Resorts
• Budget Hotels in the UK

Market Research & Company Profiles
Euromonitor Passport publishes different reports relevant to accommodation and lodging. Below are some examples:

• Company profiles for example Marriott International Inc (Jan 2024) and Airbnb In (Dec 2023)
• Country Reports and Lodging (Destination) reports in a range of countries including the UK

How to access Industry & Market Research